With a product like this, you may come down into one of two camps, where you either believe this is the epitome of laziness and can’t understand why it’s so difficult to turn the lamp on manually, like we’ve done since 1879 when the bulb was invented, or you love the ability to control systems in your home using only your voice. We come down firmly on the voice control side of the fence, we love the ability to walk into a room and turn the lights on, regardless of how dark it is, saving the hassle of fumbling around trying to find the switch.
Of course, these sockets have many more applications than just turning on lightbulbs, as does the entire concept of a “Smart Home”. D-Link also provide power strips, with four controllable sockets instead of just one.
Earlier in the review we discussed how straightforward the setup process was, both for the MyDLink application and Amazon Alexa/Google Assistant configuration. Unfortunately, we ran into an issue with the first sample we were sent: it had arrived with an as yet un-diagnosed issue.
The device wouldn’t complete the setup process, but there was a silver-lining: it gave us an opportunity to judge the quality of D-Link's customer support. And so, posing as a regular customer, we contacted D-Link's Customer Services.
We spoke to a gentleman named Ven who, quite frankly, provided some of the best customer service we’ve ever experienced. He was fast, knowledgeable and friendly without any hint of condescension. At no point did he make us feel like we were a burden or wasting his time. And, in short order, we came to a solution.
Issues happen from time to time, but it’s how a company deals with those issues that really matters. D-Link, thanks to Ven, were impeccable.
The price, at £25 in the UK, and the equivalent in other countries, is on the more expensive side compared to many other options, but you may find that you find value in their customer services, or in the two-year warranty, or even just in the knowledge that the device is produced from a reputable brand; after all, you could be powering a device worth several hundred pounds, such as an expensive coffee machine. Do you want to trust that machine to a cheaper solution to save £5 or £10?
Overall, the D-Link DSP-W115 Smart Plug is easy to set up, is backed by an excellent application and allows the ultimate in laziness, which we fully approve!
Click here for an explanation of our awards at Vortez.net.
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Of course, these sockets have many more applications than just turning on lightbulbs, as does the entire concept of a “Smart Home”. D-Link also provide power strips, with four controllable sockets instead of just one.
Earlier in the review we discussed how straightforward the setup process was, both for the MyDLink application and Amazon Alexa/Google Assistant configuration. Unfortunately, we ran into an issue with the first sample we were sent: it had arrived with an as yet un-diagnosed issue.
The device wouldn’t complete the setup process, but there was a silver-lining: it gave us an opportunity to judge the quality of D-Link's customer support. And so, posing as a regular customer, we contacted D-Link's Customer Services.
We spoke to a gentleman named Ven who, quite frankly, provided some of the best customer service we’ve ever experienced. He was fast, knowledgeable and friendly without any hint of condescension. At no point did he make us feel like we were a burden or wasting his time. And, in short order, we came to a solution.
Issues happen from time to time, but it’s how a company deals with those issues that really matters. D-Link, thanks to Ven, were impeccable.
The price, at £25 in the UK, and the equivalent in other countries, is on the more expensive side compared to many other options, but you may find that you find value in their customer services, or in the two-year warranty, or even just in the knowledge that the device is produced from a reputable brand; after all, you could be powering a device worth several hundred pounds, such as an expensive coffee machine. Do you want to trust that machine to a cheaper solution to save £5 or £10?
Overall, the D-Link DSP-W115 Smart Plug is easy to set up, is backed by an excellent application and allows the ultimate in laziness, which we fully approve!
Pros
+ Easy setup
+ 10/10 Customer Service
+ Compact and unobtrusive design
+ LED indicators
Neutral
+- Expensive but justifiable
Cons
- None
+ Easy setup
+ 10/10 Customer Service
+ Compact and unobtrusive design
+ LED indicators
Neutral
+- Expensive but justifiable
Cons
- None
Click here for an explanation of our awards at Vortez.net.
Stay connected with the Vortez Social Media pages:
Join in with the discussions on Discord
